Choose a product or routine, add them to your cart, and complete the order through the checkout page. After successful completion, you will receive a confirmation to the provided email.

If the order has not yet been processed and handed over to the courier, we will do our best to assist. Contact us as soon as possible via the Contact Us page or through our official contact channels.

After your order is processed, you will receive shipping and tracking information when it becomes available. If you do not receive a message, please check your Spam/Promotions folders or contact us.

Write to us immediately with your order number and the correct details. If the shipment has not yet been handed over to the courier, we can correct the information. If it has already been dispatched, the change depends on the courier's capabilities.

Our primary delivery is to Bulgaria. For orders outside Bulgaria, delivery options depend on the specific country and will be visible at checkout when active for the respective market.

Shipping cost is calculated automatically upon order completion based on the address, delivery method, and current conditions. If free shipping is active, it will be reflected on the checkout page.

Orders are usually processed within 1-2 business days. Delivery time depends on the courier, the location, and the workload during the order period.

Yes, you can request a return within the legal period if the product meets the return conditions. For hygienic reasons, opened, used, or damaged cosmetic products cannot be returned, except in case of a proven defect or an error on our part.

Please contact us as soon as possible and send photos of the product, packaging, and waybill. We will review the case and assist with a solution based on the specific situation.

Available payment methods are displayed at checkout. Depending on the market and store settings, card payment, cash on delivery, or other electronic methods may be active.

Yes. Online payments are processed through secure payment systems. AL+ Cosmetics does not store and does not have access to your full credit card details.

After a successful order, you will receive a confirmation email. If you need an additional document or invoice, please contact us with your order details.

The best choice depends on your skin type, primary concern, and the active ingredients you already use. If you're unsure, contact us, and we'll guide you to a suitable AL+ routine based on your skin's needs.

The general rule is: cleansing, toner/essence, serums, cream, SPF in the morning. Sébula+ is used as the last step in the evening, after cream, because it has a richer, sealing texture.

Yes. The products are designed to be combined in a skincare routine. For sensitive skin or when introducing a new active product, start gradually and observe your skin's reaction.

A single product targets a specific need, while a routine combines several steps for a more comprehensive approach – for example, hydration, barrier support, sebum balance, brightening, or anti-aging care.

Hydration and comfort are often felt within the first few days. For uneven skin tone, texture, blemishes, or fine lines, more consistency and at least a few weeks of regular use are usually needed. Results depend on the skin, routine, and method of use.

Our formulas combine carefully selected ingredients with a focus on skin barrier, efficacy, and good tolerability. For us, "natural" is not enough on its own – it's important for the formula to be stable, safe, and logically constructed.

The products undergo a safety assessment according to the requirements for cosmetic products in the EU. For some of the products, we also publish additional information on laboratory tests, stability, and dermatological tolerance through the AL+ Skin Protocol System.

Many of the formulas are developed with a focus on good tolerability, but every skin is individual. For very sensitive, reactive skin or an active dermatological problem, we recommend starting with a small amount and introducing products gradually.

Yes, there are products and routines that may be suitable, but the choice must be made carefully. For active acne, rosacea, dermatitis, or physician-prescribed treatment, it is best to contact us for personalized guidance or consult a doctor.

During pregnancy and breastfeeding, we recommend increased caution with active ingredients and new products. If in doubt, send us the specific product or routine you are considering and consult with your attending physician.

Store products in a cool, dry place, away from direct sunlight and high temperatures. Close packaging tightly after use and do not use a product after a change in smell, color or texture that appears unusual.

We typically recommend 3-5 times a week, starting gradually with 10-minute sessions. For sensitive skin, start with a lower frequency and lower intensity.

Red and infrared light are aimed at anti-aging and restorative care, blue light - at skin prone to imperfections, and yellow light - at a gentler, brightening, and soothing routine. For pigmentation and melasma, we recommend a more cautious approach and avoiding aggressive regimens.

It is best to use the mask on clean and dry skin. After the LED session, you can apply your usual AL+ routine. We do not recommend use over thick products, acids or actives that may increase sensitivity, unless you know your skin tolerates them well.

LED therapy is not suitable for everyone. Do not use it if you have photosensitivity, are taking photosensitizing medications, have active medical conditions for which it is contraindicated, or if a doctor has advised you to avoid light therapy. If you are pregnant, breastfeeding, have autoimmune diseases, or are undergoing oncology treatment, consult a doctor before use.

After use, switch off the device and carefully clean the inner surface with a soft, slightly damp cloth. Do not immerse the device in water, do not use aggressive cleaning agents, and do not wet the connectors or the controller.

You can write to us via the Contact Us page or through our official social media channels. For a faster order check, always send the order number and the email address used for the order.

Send us a brief description of your skin, the main problem, age, current routine and products you use. This way we can guide you more precisely to a suitable product or routine.