Frequently Asked Questions

If you have questions about unsere Produkte, orders, shipping, oder Hautcare, here you will find answers to most frequently asked questions.

Bestellungen

How do I place an order?

Choose a Produkt oder Routine, add them to Ihre cart, und vollständige order through checkout page. After successful completion, you will receive a confirmation to provided email.

Can I change oder cancel an order?

If order has not yet been processed und handed over to cunsereier, we will do unsere best to assist. Contact us as soon as possible via theKontaktpage oder through unsere official contact channels.

How can I track my order?

After Ihre order ist processed, you will receive shipping und tracking information when it becomes available. If you do not receive a message, please check Ihre Spam/Promotions folders oder contact us.

What should I do if I entered wrong phone number oder address?

Write to us immediately mit Ihre order number und correct details. If shipment has not yet been handed over to cunsereier, we can correct information. If it has already been dispatched, change depends on cunsereier's capabilities.

Lieferung und returns

Which countries do you deliver to?

Our primary delivery ist to Bulgaria. For orders outside Bulgaria, delivery options depend on specific country und will be visible at checkout when active für respective market.

What ist delivery cost?

Shipping cost ist calculated automatically upon order completion based on address, delivery method, und current conditions. If free shipping ist active, it will be reflected on checkout page.

How long does delivery take?

Orders are usually processed within 1-2 business days. Lieferung time depends on cunsereier, location, und workload during order period.

Can I return a Produkt?

Ja, you can request a return within legal period if Produkt meets return conditions. For hygienic reasons, opened, verwendet, oder damaged kosmetisch Produkte cannot be returned, except in case of a proven defect oder an error on unsere part.

What should I do if Produkt ist damaged upon delivery?

Please contact us as soon as possible und send photos of Produkt, packaging, und waybill. We will review case und assist mit a solution based on specific situation.

Payment

What payment methods do you accept?

Available payment methods are displayed at checkout. Depending on market und store settings, card payment, cash on delivery, oder other electronic methods may be active.

Is online payment secure?

Ja. Online payments are processed through secure payment systems. AL+ Cosmetics does not store und does not have access to Ihre full credit card details.

Will I receive a document für order?

After a successful order, you will receive a confirmation email. If you need an additional document oder invoice, please contact us mit Ihre order details.

Produkte und Routines

How do I choose right Hautcare Routine für my Haut?

The best choice depends on Ihre Haut type, primary concern, und Wirkstoffe you already verwenden. If you're unsure, contact us, und we'll guide you to a geeignet AL+ Routine based on Ihre Haut's needs.

In what order are Produkte verwendet?

The general rule is: Reinigung, toner/essence, serums, cream, SPF in morning. Sébula+ ist verwendet as letzter Schritt in evening, nach cream, becaverwenden it has a richer, sealing texture.

Can I kombinieren several AL+ Produkte in one Routine?

Ja. Produkte are entwickelt, um be kombinierend in a Hautcare Routine. For empfindliche Haut oder when introducing a neuer Wirkstoff Produkt, schrittweise beginnen und observe Ihre Haut's reaction.

Was ist der Unterschied?

A single Produkt targets a specific need, while a Routine kombiniert several Schritts für a more comprehensive approach – für example, Feuchtigkeit, Unterstützung der Hautbarrieree, sebum Balance, brightening, oder anti-aging care.

When can I expect results?

Feuchtigkeit und Komfort are often felt within erster few days. For uneven Haut tone, texture, blemishes, oder feine Linien, more consistency und at least a few weeks of regelmäßiger Anwendung are usually needed. Results depend on Haut, Routine, und method of verwenden.

Inhaltsstoffe und safety

Are AL+ Cosmetics Produkte natural?

Our Formels kombinieren carefully selected ingredients mit Fokus auf Hautbarrieree, efficacy, und good tolerability. For us, "natural" ist not enough on its own – it's important für Formel to be stable, safe, und logically constructed.

Are Produkte tested?

The Produkte undergo a safety assessment according to requirements für kosmetisch Produkte in EU. For some of Produkte, we also publish additional information on laboratory tests, stability, und dermatological tolerance through AL+ Haut Protocol System.

Ist es für empfindliche Haut geeignet?

Many of Formels are developed mit Fokus auf good tolerability, but every Haut ist individual. For very empfindliche, reaktive Haut oder an active dermatological problem, wir empfehlen beginnening mit a small amount und introducing Produkte gradually.

Ist es für empfindliche Haut geeignet?

Ja, there are Produkte und Routines that may be suitable, but choice must be made carefully. For active acne, rosacea, dermatitis, oder physician-prescribed treatment,es ist best to contact us für personalized guidance oder consult a Arzt.

Ist es während Schwangerschaft und Stillzeit geeignet?

During Schwangerschaft und Stillzeit, wir empfehlen increased caution mit Wirkstoffe und new Produkte. If in doubt, send us specific Produkt oder Routine you are considering und consult mit Ihre attending physician.

How do I store Produkte?

Store Produkte in a cool, dry place, away von direct sunlight und high temperatures. Close packaging tightly nach verwenden und do not verwenden a Produkt nach a change in smell, color oder texture that appears unusual.

LumiTech+ LED Therapy

Wie oft sollte es verwendet werden?

We typically recommend 3-5 times a week, beginnening gradually mit 10-minute sessions. For empfindliche Haut, beginnen mit a lower frequency und lower intensity.

Which light mode should I choose?

Red und infrared light are aimed at anti-aging und restorative care, blue light - at Haut prone to imperfections, und yellow light - at a gentler, brightening, und soothing Routine. For Pigmentierung und melasma, wir empfehlen a more cautious approach und avoiding aggressive regimens.

Kann ich es verwenden?

It ist best to verwenden mask on clean und trockene Haut. After LED session, you can auftragen Ihre usual AL+ Routine. We do not recommend verwenden over thick Produkte, acids oder actives that may increase sensitivity, unless you know Ihre Haut tolerates them well.

Are there any contraindications für LED therapy?

LED therapy ist not geeignet für everyone. Do not verwenden it if you have photosensitivity, are taking photosensitizing medications, have active medizinische Erkrankungs für whiches ist contraindicated, oder if a Arzt has advised you to avoid light therapy. If you are pregnant, Stillzeit, have autoimmune diseases, oder are undergoing oncology treatment, consult a Arzt bevor verwenden.

How to clean LED mask?

After verwenden, switch off device und carefully clean inner surGesicht mit a soft, slightly damp cloth. Do not immerse device in water, do not verwenden aggressive cleaning agents, und do not wet connectors oder controller.

Contact und Unterstützung

How can I contact you?

You can write to us via theKontaktpage oder through unsere official social media channels. For a faster order check, always send order number und email address verwendet für order.

How can I get a personalized recommendation?

Send us a brief description of Ihre Haut, main problem, age, current Routine und Produkte you verwenden. This way we can guide you more precisely to a geeignet Produkt oder Routine.